The Fine Print!
Ordering and Shipping Policies
I still work as an audio engineer by trade.
Scale Sound Systems is a part-time venture and
solely operated entirely by one person - myself.
Speaker and Parts Orders
Orders are generally manufactured on-demand.
Orders typically ship within 3-14 days, sometimes less, sometimes a bit longer.
Please be patient! Good things come to those who wait!
Orders ship via USPS First Class or Priority Mail. World-wide shipping available!
There are no returns unless the product arrives defective. There are no refunds - only exchanges.
BE SURE the speaker system you order fits the locomotive you have. Ask me if you’re in doubt!
All of my install work is guaranteed for 30 days. It will function and sound exactly as it should and will be neat and tidy.
Light bulbs are not covered for any length of time, though LEDs are!
For distant install customers, shipping charges are to be paid for both ways. Customers are responsible for the safe packaging and shipping of their locomotives to me. I will safely package locomotives for return shipment.
Customer will receive photos of the finished installation upon completion and invoicing. Failure to pay within 30 days of invoicing will result in forfeit of the entire locomotive to Scale Sound Systems.